Frequently Asked Questions

Find answers to common questions about our custom hats, services, and ordering process

If you have a question that isn't answered down below or if you just want to chat, email us at support@custombusinesshats.com. We are extremely responsive to all requests and will get back to you ASAP!

  • To contact us please send an email to support@custombusinesshats.com

    We prefer to keep all communications electronic. This keeps a record of what was discussed and any of our team members can look back on past communications that have happened regarding an order.

    We do not have a publicly listed phone number. We are a very small team and we process hundreds of designs, orders, customer requests per day. If you have an existing order and a phone call is necessary we will arrange one and reach out to you.

    We aren't robots - we are real people, too.

  • Every hat is customized here in house at our facility. The blank hats we source are manufactured all around the world. 

  • Our current production time is an estimated 15-20 business days (Mon-Friday) after your order has been placed. Once an order finishes production it is shipped via UPS/USPS and typically takes a few business days to get to your door.

    Turnaround times are estimates. Most orders are completed and shipped out in the original estimated shipping window we provide. However, sometimes issues come up during production that may delay an order a few days (Logo not stitching well, human production errors, blanks on back-order).

    Our machines are running around the clock and we do everything we can to get your order done and out to you as quickly as possible.

  • Our minimum order quantity is 12. We are pleased to offer this without any setup fees.

  • Yes, on all orders of 12 or more. Just email us with your order number at support@custombusinesshats.com and we will set it up.

  • We do not start on an order until after it has been placed and paid for. You will receive digital renderings of the stitching for feedback and approval before stitching begins on your order.

    We test stitch every design for internal approval before we produce every order. We have a high-quality standard that every hat must meet before we let it go out the door.

  • The hats listed on our ordering page are the options we offer. If you have a large order 100+ hats and are looking for something that is not offered on our website we may be able to secure the blanks to do the order for you. Please reach out to support@custombusinesshats.com